Frequently asked questions
Shipping
Where do you ship from?
We ship from Montreal, Quebec, Canada.
When does my order ship?
Orders are shipped within 48 hours of being placed. That is when the package leaves Montreal, Quebec, Canada, not when it arrives.
Will I get a tracking number?
Some orders include a tracking number. Some do not. It depends on the order. If yours includes tracking, we send the number. If it does not, the package still ships. There is just no tracking link.
Where do you ship?
We ship to these places:
- Canada
- United States
Can I ask for something custom?
Yes. If you have a question, or you want a special bundle put together, email us. Tell us what you're looking for and we'll let you know what we can do.
Email usReturns
What if something is wrong with my order?
Email us before you send anything back.
You have 7 days from the day you receive the order. Do not return it until we reply and tell you the next step.
- 1 Email us within 7 days of receiving the order.
- 2 Tell us what is wrong, and include your order number if you have it.
- 3 Wait for our reply. Ship it back only after we confirm that you should.